At PillForStamina.com, we prioritize transparency, security, and clear communication with our customers. This policy explains how we communicate with you, the channels we use, how quickly we respond, and how we protect your personal and sensitive information.

1. Official Communication Channels

We only use verified and secure platforms to connect with our customers. These include:

  • Email: support@pillforstamina.com (Available 24/7)
  • Secure Messaging / Customer Portal: For prescription or account-specific communication.
  • Live Chat: On-site chat support for real-time assistance (where applicable).

Important: We will never ask for sensitive personal or payment details through SMS or social media.

2. Response Time & Service Priorities

We aim to respond to customer inquiries quickly and efficiently:

  • Prescription / medical queries: Within 2 business hours.
  • Order status updates: Within 1 business hour.
  • General support requests: Within 4 business hours.
  • Medical emergencies: Immediate escalation to qualified staff.

If you don’t receive a reply within these timeframes, please check your spam/junk folder or resend your message.

3. Data Privacy & Security

We follow strict data protection protocols to keep your information safe:

  • All communications are encrypted and securely stored.
  • Prescription and medical conversations require identity verification.
  • Communication records are maintained confidentially for compliance and quality assurance.
  • We never sell or share your communication data with third parties, unless required by law.

4. Limitations of Communication

Certain requests or actions cannot be processed through our communication channels:

  • ❌ We do not diagnose or prescribe treatment via chat or email.
  • ❌ We do not accept prescriptions through social media platforms.
  • ❌ We do not provide guidance on altering medications without a doctor’s approval.

For detailed medical concerns, we may refer you to your licensed healthcare provider.

5. Optional Notifications & Alerts

With your permission, we may send you helpful notifications such as:

  • Refill reminders for your prescriptions.
  • Shipping and delivery updates.
  • Special offers and health-related newsletters.

You can opt out of these at any time through your account settings or by clicking the “Unsubscribe” link in our emails.

6. Communication Records

For accuracy and security, we keep:

  • Customer service and email transcripts.
  • Records of prescription verification.
  • Copies of all support interactions. Only authorized team members have access to these records.

7. Emergency Disclaimer

This website is not a replacement for professional medical care. 🚨 If you are experiencing a medical emergency, call your local emergency services or visit the nearest hospital immediately.

8. Contact Information

If you have any questions regarding our Communication Policy, please reach out to: Email: support@pillforstamina.com